Teams built for the work you need done.
Every engagement starts with your process, not a template. Here's where our teams typically plug in.
Customer Support
Customer support that sounds like it's coming from inside your company.
Trained phone, live chat, and email agents who represent your brand as if they sat down the hall — covering everything from order questions to escalations, on the hours your customers actually need you.
What's included
- Inbound phone support
- Live chat & email replies
- Order, billing & account questions
- Returns, refunds & complaints
- Social media inbox replies
- Escalations to your team, with full context
A good fit if…
- Your support queue grows faster than your team
- Customers wait too long for a reply
- You need coverage outside your own working hours
Back-Office & Data
The admin work that piles up, handled accurately and on schedule.
Data entry, document processing, order and invoice handling, and the recurring admin work that piles up when your team is stretched too thin to keep on top of it.
What's included
- Data entry & data clean-up
- Document & form processing
- Order & invoice processing
- CRM & database updates
- Product & catalog listing updates
- Recurring reports & admin tasks
A good fit if…
- Your team spends hours on copy-paste work
- Backlogs build up at the end of every month
- Mistakes creep in when people rush
IT & Technical Support
A help desk that keeps your systems — and the people using them — running.
A help desk for your customers or your own staff — troubleshooting, ticket handling, and technical support that keeps systems running and issues from piling up.
What's included
- First-line help desk (Tier 1)
- Ticket triage & routing
- Password resets & account access
- Software & device troubleshooting
- New-user setup & offboarding
- Escalation to your senior engineers
A good fit if…
- Your engineers are stuck answering basic tickets
- Customers need technical help when they need it
- Staff wait too long for simple IT fixes
Sales & Lead Generation
A team that keeps your pipeline moving so your closers can close.
Outbound calling, lead qualification, appointment setting, and follow-up so prospects don't go cold while your team focuses on closing.
What's included
- Outbound calling & email outreach
- Lead research & list building
- Lead qualification
- Appointment setting for your sales team
- CRM updates & pipeline clean-up
- Follow-up on cold and old leads
A good fit if…
- Leads go cold before anyone calls them back
- Your closers spend their time prospecting
- Nobody clearly owns follow-up
HR & Recruitment
Recruitment and onboarding support so you can grow without growing HR first.
Candidate sourcing, screening, and onboarding coordination — built to help you scale a team without scaling your HR headcount first.
What's included
- Candidate sourcing
- Resume screening
- Interview scheduling
- First-round phone screens
- Onboarding paperwork & coordination
- Employee records admin
A good fit if…
- You need to hire several people quickly
- Managers are buried in resumes
- Onboarding is different every time
Finance & Accounting
Day-to-day finance support that keeps your books current — working alongside your accountant.
Bookkeeping support, accounts payable/receivable processing, and reporting assistance to keep your books current without adding to your own workload.
What's included
- Bookkeeping & transaction categorizing
- Accounts payable processing
- Accounts receivable & invoice follow-up
- Expense & receipt management
- Bank reconciliation support
- Monthly reporting assistance
A good fit if…
- Your books keep falling behind
- Unpaid invoices don't get chased
- Month-end is always a scramble
Don't see the role you need?
If it's recurring work that can be done remotely, we can probably build a team for it. Tell us what the job is, and we'll recruit, train, and manage people for that exact role.
Other roles businesses ask about
Flexible enough for almost any industry.
If your business has support queues, paperwork, tickets, or leads, we can build a team for it.
From first call to a working team.
Discovery
We learn the work, your tools, your hours, and what "done well" looks like for you.
Team build
We recruit, train, and set up the people and process around how you operate.
Run & report
We manage the team day to day, with regular reporting and a direct account lead.
Not sure which team you need?
Describe the problem — we'll tell you which service actually solves it.